This is EPSI
The research work on EPSI started in the mid 1990s as a project at a number of European business schools and other academic institutions. Based on the results of a study initiated by the EU-Commission in 1998-99, the initiative was formally launched under the name of EPSI (Extended Performance Satisfaction Index) in 2001.
Since then EPSI has become a recognized non-financial measurement system for European organisations, encompassing customer and employee satisfaction as well as corporate social responsibility and living condition indexes. Research has shown the strong causal relationship between the EPSI measures and business performance down to the bottom line.
Today EPSI helps both national and international enterprises benchmark themselves within and outside their own industries and to improve their performance in a wide range of aspects, all aiming at being perceived as preferred partner by customers, employees and other stakeholders.